StillAcre

Support

We’re easy to reach.

Questions, bugs, lost groves, subscription help. A real person reads every message, usually within two business days.

Contact us any time: hello@stillacre.app

Please include your device model and a description of what happened. Screenshots help a lot.

Frequently asked questions

How does StillAcre grow my village?

The grove advances only during a Focus session. Pick a stretch, 15 minutes up to 3 hours, and your selected apps and websites rest behind Apple’s Screen Time shield while it runs. One focused minute equals one grove minute. There are no idle timers and nothing grows passively.

Is my data private?

Yes. Local play needs no account. Friends is optional and sends only the public username you choose, a limited farm view, game avatar, Grove Level, and relationship data to Firebase after you choose Sign in with Apple. Your complete village, private solo Focus history, and Screen Time choices stay on your device. Optional Focus Rooms share participation and timing and can send push notifications. StillAcre has no in-app ads. Starting with version 1.0.7, identifying advertising measurement requires your optional tracking permission. Limited pseudonymous product analytics, permission-based AppsFlyer and Meta advertising measurement, and Apple/RevenueCat subscription processing are described in the Privacy Policy.

Does Friends back up my grove?

No. Friends is an optional social account, not cloud save. It publishes only the limited exterior farm snapshot that accepted friends can visit. It cannot restore your complete local village after deletion or device loss. You can remove or block friends and delete the online Friends account from Friends › Account & safety without deleting the local village.

Will I lose my grove if I delete the app?

Deleting the app deletes the grove that lives on your device, so please don’t delete it to fix a problem. Reinstalling over the top is always safe, and updating never touches your save. If you intentionally want a clean slate, use Settings › Delete village data. If something looks wrong with your save, email us first and we’ll help.

How do subscriptions and refunds work?

A StillAcre subscription unlocks the full game after the onboarding demo, including Focus sessions, app shielding, the Live Activity countdown, and Focus-to-grove growth. It is billed by Apple through your Apple Account at the local price and billing period shown before purchase, and renews until canceled in Settings › Apple Account › Subscriptions. Eligible new annual subscribers may be offered three days free; the exact offer, eligibility, and localized renewal price appear before confirmation. Unless canceled before the trial ends, the annual plan begins and Apple charges the displayed annual price. Refunds are handled by Apple at reportaproblem.apple.com.

Why isn’t my grove growing?
  • Growth happens only during an active Focus session. Check that one is running: the moon crosses the Moonwatch sky, and the Live Activity shows your countdown.
  • Storms pause growth. Storms come from heavy time in your protected apps that day, and one 25-minute session clears the sky.
  • Ending a session early banks only the whole minutes you completed.
Which devices does StillAcre support?

StillAcre works on iPhone and iPad. Screen Time features need you to grant the app Screen Time access when asked. Apple processes that permission on your device.

Something else?

Whatever it is, write to hello@stillacre.app and we’ll sort it out together.