Support
We’re easy to reach.
Questions, bugs, lost groves, subscription help. A real person reads every message, usually within two business days.
Contact us any time: hello@stillacre.app
Please include your device model and a description of what happened. Screenshots help a lot.
Frequently asked questions
How does Stillacre grow my village?
The grove advances only during a Focus session. Pick a stretch, 15 minutes up to 3 hours, and your selected apps and websites rest behind Apple’s Screen Time shield while it runs. One focused minute equals one grove minute. There are no idle timers and nothing grows passively.
Is my data private?
Yes. Stillacre has no accounts, ads, behavioral analytics, or tracking. Your Screen Time app choices happen in Apple’s own picker and reach the app only as anonymous tokens. We can never see which apps you chose or how you use them, and your village lives on your device. Apple and RevenueCat process limited purchase history for subscription functionality and purchase analytics. See the Privacy Policy for the full picture.
Will I lose my grove if I delete the app?
Deleting the app deletes the grove that lives on your device, so please don’t delete it to fix a problem. Reinstalling over the top is always safe, and updating never touches your save. You can also export a backup file of your grove from Settings inside the app at any time. If something looks wrong with your save, email us first and we’ll help.
How do subscriptions and refunds work?
Stillacre Plus unlocks Focus sessions, app shielding, the Live Activity countdown, and Focus-to-grove growth. It is billed by Apple through your Apple Account: $29.99 a year or $3.99 a week, and renews until canceled in Settings › Apple Account › Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com. Your complete valley, farm, progress, and existing builds remain accessible if Plus lapses; starting new Focus sessions and earning new Focus growth require an active subscription.
Why isn’t my grove growing?
- Growth happens only during an active Focus session. Check that one is running: the moon crosses the Moonwatch sky, and the Live Activity shows your countdown.
- Storms pause growth. Storms come from heavy time in your protected apps that day, and one 25-minute session clears the sky.
- Ending a session early banks only the whole minutes you completed.
Which devices does Stillacre support?
Stillacre works on iPhone and iPad. Screen Time features need you to grant the app Screen Time access when asked. Apple processes that permission on your device.
Something else?
Whatever it is, write to hello@stillacre.app and we’ll sort it out together.